Fanatec – Podium DD Wheel Bases Shipments Delayed To End Of April
With regret, Fanatec sadly had to announce the unfortunate delay of the Podium Wheel Base DD1 and DD2 products shipment date. Initially scheduled to ship in December 2018 (2018-12-07), the dispatch of the pre-ordered units has been rolled back to the end of April 2019.
Fanatec already confirmed that pre-order customers are free to cancel their order. However, customers who pre-ordered their wheel up to yesterday, and are willing to wait for their Podium wheelbase are rewarded by Fanatec for their patience in the form of a free limited edition steering wheel with a value of 349,95 USD / Euro.
Even more so, the free wheel rim being offered is, in fact, the as yet unrevealed ClubSport Steering Wheel F1 2019 which is also scheduled for an April 2019 release. The new ClubSport Steering Wheel F1 2019 will be comparable to the recently released F1 2018 wheel version but will feature a special and exciting new colour scheme. (Customers who ordered an F1 2018 steering wheel with their Podium wheelbase and don’t want to end up with 2 F1 type steering wheels can contact the Fanatec sales team and will then receive a voucher to purchase a different steering wheel.
This a slightly surprising yet very pleasant gesture by Fanatec to soften the disappointment, and waiting time for its pre-order customers. Great Customer care.
To all customers waiting for the Podium Wheel Base
I can imagine how much you’re looking forward to the release of this product. We’ve been working tirelessly to optimise and improve long term reliability, implementing many changes during the development phase. Until recently, it was looking very good that we could fulfill our estimated availability date in early December, but in final testing we discovered a serious issue which affects about 0.7% of the units produced so far.
We discussed if this really justifies a delay, but I made the painful decision to stop delivery. This product must be nothing less than flawless! In electronics design there’s always a chance that something can be missed, but if we are already aware of an issue, we cannot ship the unit. Not our flagship.
The problem requires thorough analysis, and we need to determine if we can rework the electronics of the units which were already produced or need to make new electronics. It is therefore important to adjust our realistic shipping date to the end of April. If we can begin shipments earlier, then we will do so, of course.
I’m sure you are just as disappointed as we are, but we want to keep you happy, and we want you to stay with us. Of course you are free to cancel your order now, but if you are willing to wait, we are offering a special gift as a gesture of appreciation.
All customers who pre-ordered the Podium Wheel Base DD1 or DD2 up to yesterday will receive a free steering wheel. It will be the new ClubSport Steering Wheel F1 2019 which is due to be released in May next year. It is very similar to the F1 2018 version we just released, but comes in a special and exciting new colour scheme. It is also a limited edition product, with a value of 349,95 USD / Euro
Rest assured that the Podium Series Wheel Bases will be well worth the wait.
Thank you for your patience and understanding.
In case you have already ordered the F1 2018 steering wheel or you want a different steering wheel you can let our sales team know and we will send you a voucher for the same amount so you can use it on a different steering wheel.
Official Webpage – www.fanatec.com